Hyundai Genesis: What to do in an emergency / Towing

Towing service

If emergency towing is necessary, we recommend having it done by an authorized HYUNDAI dealer or a commercial tow-truck service. Proper lifting and towing procedures are necessary to prevent damage to the vehicle. The use of wheel dollies or flatbed is recommended.

When towing the vehicle by flatbed equipment, secure wheels by using chocks and tie-down straps (or soft belts).

Do not place straps over body panels or through the wheels.

CAUTION

Do not lift the vehicle by the tow fitting or body and chassis parts. Otherwise the vehicle may be damaged.

On AWD vehicles, your vehicle must be towed with a wheel lift and dollies or flatbed equipment with all the wheels off the ground.

CAUTION

The AWD vehicle should never be towed with the wheels on the ground. This can cause serious damage to the transmission or the AWD system.

On 2WD vehicles, it is acceptable to tow the vehicle with the front wheels on the ground (without dollies) and the rear wheels off the ground.

If any of the loaded wheels or suspension components are damaged or the vehicle is being towed with the rear wheels on the ground, use a towing dolly under the rear wheels.

When being towed by a commercial tow truck and wheel dollies are not used, the rear of the vehicle should always be lifted, not the front.

CAUTION

  • Do not tow the vehicle with the rear wheels on the ground as this may cause damage to the vehicle.
  • Do not tow with sling-type equipment. Use wheel lift or flatbed equipment.

When towing your vehicle in an emergency without wheel dollies :

1.Set the Engine Start/Stop button in the ACC position.

2.Place the shift lever in N (Neutral).

3.Release the parking brake.

CAUTION

Failure to place the transmission shift lever in N (Neutral) may cause internal damage to the transmission.

Jack label
■ Example • Type A ■ Example • Type B ■ Example • Type C The actual Jack label in the vehicle may differ from the illustration. 1. Model Name 2. Maximum allowable load 3. Whe ...

Removable towing hook
1.Open the trunk, and remove the towing hook from the tool case. 2.Remove the hole cover pressing the lower part of the cover on the bumper. 3.Install the towing hook by turning it clockwi ...

Other information:

Hyundai Genesis (DH) 2013-2016 Service Manual: Repair procedures


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Hyundai Genesis (DH) 2013-2016 Service Manual: Emergency Signal System Description and Operation


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